Shipping & Delivery

For Sydney metro resellers, we run dedicated courier services twice a day. Order in the morning and, stock permitting, your parts can be on your shelf that afternoon.

• AM run — order before 8:00am, leaves us by 9:15am, and most resellers have it by around 1:00pm
• PM run — order before 12:00pm, leaves us by 1:15pm, and most resellers have it by around 5:00pm

Regional orders go on a daily run. Order before 1:00pm and it leaves our warehouse by 2:15pm. Delivery then depends on the carrier's schedule — most resellers receive their order before noon the next business day. If it's time-critical, check the run schedule with us before ordering.

We dispatch nationally every business day via road and express carriers. Order before 2:00pm and it leaves our warehouse by 3:30pm. Delivery time depends on the destination, so check expected timing with us before ordering.

Prefer to collect? You're welcome to pick up from our Lansvale warehouse during business hours — Monday to Friday, 8:00am to 4:30pm.

Have your own freight account? No problem. Give us your carrier and account details when you place the order and we'll dispatch it through them.

Freight is charged to the reseller unless otherwise agreed. You can use your own carrier account, or we'll arrange delivery through our carriers and add the freight charge to your invoice.

Please check your delivery when it arrives. If anything is damaged, missing or doesn't match your order, let us know within 2 business days so we can sort it out.

If there's visible freight damage, please keep the packaging and take a few photos where practical so we can follow it up with the carrier.