Returns & Warranty

Boonma is a wholesaler — we supply approved resellers, not workshops or the public.

This warranty is provided to the reseller account that purchased the part, and returns and claims are handled through that account.

If you're a workshop or motorist who bought a Boonma part from one of our resellers, please contact the reseller you purchased it from. They'll handle the warranty or return with us on your behalf — and we'll back them directly.

Our parts are warranted against faulty materials and workmanship, when used for their designated purpose, for 12 months or 20,000 km from the date of fitment — whichever comes first.

If a part is found to be defective in materials or workmanship on examination by a Boonma representative, we'll replace it free of charge. Our liability is limited to the price of the part.

The warranty covers the part itself — not the cost of fitting or removing it. It does not cover:

• Faulty fitment, or any modifications made to the part
• Damage from improper handling, storage, misuse or accident
• Damage from mechanical or electrical overload, abrasion or corrosion
• Normal wear and tear
• Labour, towing, or any other consequential costs

We match every part to the vehicle before it ships. If we've supplied the wrong part for the application we matched it to, that's on us — return it within 30 days for the correct part or a full credit, and we'll cover the freight.

Parts ordered against your own part number, or fitted before fitment was checked, fall under our standard returns terms.

Sometimes a return isn't about a fault — for example, your customer cancels the job, or the wrong part was ordered. We're happy to help where we can.

Change-of-mind and cancelled-order returns are accepted at our discretion, provided the part is unused, in resaleable condition and returned within 30 days of purchase.

A handling and restocking fee of up to 15% of the sale value (ex GST) may apply, and return freight is at the customer's cost.

We're not able to accept standard returns for:

• Parts that have been installed, used or modified
• Parts damaged through improper handling or storage
• Parts returned more than 30 days after purchase
• Parts without their original packaging and labelling

These exclusions apply to standard returns — they don't override a valid warranty claim.

Contact us before sending anything back. We'll confirm the return, give you a returns reference and let you know what we need from you. Goods returned without prior approval may be refused.

Please have the following ready:

• Your account details
• Invoice or order number
• Part number
• Reason for the return, or details of the fault
• Whether you'd prefer a replacement or credit

For warranty claims, we may ask for the part to be returned so our quality team can inspect it before the claim is finalised.

Boonma reserves the right to make the final decision on all returns and exchanges. We may update this policy from time to time, and any changes will be communicated to customers as soon as practicable.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.